Terms of Service

These terms cover your use of this website and any request for flood cleanup you make by calling the number on it. Reading the site or calling us means you accept them. If you do not accept them, do not use the site. Work we carry out at a property is also governed by the scope and price we agreed in writing for that job, and where the two differ, the one written for your job wins.

We trade as Flood Cleanup Kent and we clean up and dry buildings after flood water gets into them, in Kent, Washington and in Des Moines, SeaTac, Auburn, Renton, Federal Way, Burien and Puyallup. The work is water extraction, pumping out basements and crawl spaces, removing what cannot be saved, cleaning and disinfecting what can, and drying the structure back to a dry standard with the readings logged.

Several related jobs sit outside that scope. We do not repair the pipe, valve, water heater or sewer line that failed; your plumber repairs the pipe and we remove the water it released. We do not re-roof a building, rebuild finishes beyond putting back what drying required us to take out, carry out foundation or drainage work, pump a septic tank, or clean up after a fire. We document the damage for you and your adjuster, but we do not file your claim or negotiate your settlement.

You must be 18 or older and able to enter a contract, and you must either own the property or have the owner's authority to order work on it. If you are a tenant, a property manager or a relative, tell us on the call who the owner is, because tear-out and drying change the building.

Our pricing is quote-based. We publish no price list, and figures discussed on the phone before anyone has seen the water are estimates. You get the scope and the price in writing before work starts, and anything that changes that scope is re-quoted in writing and approved before it is carried out, so a change never surfaces for the first time on the final invoice.

Many of these jobs are paid through an insurance claim, and that claim is between you and your insurer. You remain responsible for the invoice, including any part your insurer declines or applies to your deductible. We pay, rebate, waive or discount no part of a deductible, which is unlawful in Washington and puts your own claim at risk.

We take no deposits and run no online booking, so there is nothing to cancel online. Call us to cancel or move a visit, as early as you can. If you cancel after a crew is on site or after equipment has been placed, we may invoice the work already done and the time the equipment ran. Flood work runs on emergencies, so the order of visits can move when a larger loss comes in, and we call you when that happens.

Give us honest access and honest information: how the water got in, what has been done to it already, where the shut-off is, and anything known about asbestos, lead paint or a sewage component. Keep pets and children away from the work area and from running equipment. Leave the drying equipment switched on and in place, because moving or unplugging it adds days and we cannot stand behind a drying result that was interrupted. Tell us promptly about anything you think is wrong, while it can still be corrected.

We are responsible for carrying out the work we agreed to, with reasonable skill and care. We are not responsible for damage that existed before we arrived, for damage the water had already done by the time we were called, or for loss caused by a delay outside our control such as weather, a utility failure or access being refused. Nothing here removes a liability that Washington law does not allow us to exclude.

The text, photographs, layout and code on this site belong to us. Read it, print it and quote short passages with a link back. Copying pages to another website or reusing the photographs is not allowed.

We link to city, county, state and federal pages, to standards bodies and to insurers so you can check a rule for yourself. We do not control those sites, they change without telling us, and we take no responsibility for what they say.

Washington State law governs these terms and any work we carry out, without regard to conflict-of-law rules.

Call us first. Most complaints about restoration work come down to what was agreed and what the readings showed, and we hold both. Tell us what went wrong and give us a fair chance to put it right. If that fails, either of us may use whatever route Washington law allows.

We update these terms when the business changes, and we change the effective date at the top. The version published here is the one in force from the date it appears.

Call 555-0100 with any question about these terms. We keep that line answered at every hour of the day and night, weekends and holidays included.

The information here is general. It is not legal advice.